Refund / Cancellation Policy

Cancellation Policy

There is no refund of payment for transactions cancelled by clients. We can however utilize the amount for the cancelled trip for an alternative trip of the same value. In any event of unforeseen circumstance beyond the client’s control, we may compromise by making a refund to the client if necessary. In this regard, clients, are advised to double check their schedule to confirm their availability for the proposed trip, before requesting for bookings.

Un-utilized Services

When client fails to utilize any of the services that forms part of the trip itinerary, such as hotel reservations, sightseeing, transportations, hangouts, meals, entrance fees, flight tickets, etc, there will be no refund nor compensation for such unutilized services.

Cancellation by YellowLyfe Tours

Our Group trips requires minimum number of participants to avoid cancellation. We reserve the right to cancel a scheduled trip to fully refund affected clients, although YellowLyfe Tours will always be committed to maintaining effective and efficient service delivery. If the tour or any part thereof cannot be carried out due to the operation of a Force Majeure making it impractical to fulfill its obligations, we will however utilize the amount for the cancelled trip for an alternative trip of the same value.

Conditions for Travel

Our esteemed clients are expected to comply strictly with the tour program issued to the tour operator. There will be no refund or compensation, if a client fails to join the group at the commencement of the tour, or joins the group later or leaves the group before the tour ends. Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his or her bookings shall be treated as ‘no show’ on the tour and no refund nor compensation shall be made.

Your RESPONSIBLITIES

Clients with allergies or medical conditions that requires special medical attention are obligated to notify us before embarking on a trip with us, as well as providing the tour operator with other relevant information for effective service delivery. Clients that do not wish to utilize any of our listed itinerary for the trips, can kindly notify the tour operator.

Please note, we would not be doing things that are not listed in our list “what’s not included list” is your responsibility. Our obligation to clients shall be limited to the specific services and benefits offered to each client and nothing more.

PRIVACY

Personal information of clients is treated confidential and will not be disclosed to third parties except its reasonably necessary for the implementation of our contractual obligation to clients or as required by law. As a new age company that is keen on exploring the beauty of exciting travel locations and experiences, we might capture photos and videos of our curated trips, which will be exhibited on our media platforms. Clients reserve the right to notify us, in the event they choose not to be part of such exhibition on our media platforms.

Refund procedure

Customers requesting a refund are required to send an official mail with details of their transactions to:  Yellowlyfetours@gmail.com. A request for a refund will be responded to and processed promptly. However, where a client doesn’t receive a response after 3 working days, such client can contact us via our mobile number: +234 8164630960 . PLEASE NOTE: It would take at least a minimum of 15-30 days to process a valid refund request.  More so, all refunds are strictly exclusive of flight tickets.

 

Contact us

  • Address; Lagos, Nigeria
  • Telephone: +234 8164630960
  • WhatsApp: +228 97089757
  • Email: Yellowlyfetours@gmail.com